Knowledge work is becoming increasingly important

• Becoming more important due to automation and outsourcing of simple jobs
• More than half of the processes in organizations of highly developed countries
• Productivity is the biggest management challenge of the 21st century
• Missing software support due to unpredictable characteristic

Research objective: Develop a solutionthatallows non-expertsto structure and execute KiPs.

Framework describing constituents of KiPs

Proposed structuring elements on a wiki page

In the Darwin approach wiki pages consist of rich-text for unstructured data as well as additional concepts that add more structure. These additional concepts enable the collaborative structuring and instantiation of knowledge-intensive processes for endusers which are referred to as work plans. The main structuring concepts for wiki pages are shown in the following Figure:

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